Website: http://digigenius.co.uk
Company: DIGIGENIUS LIMITED
Registered Address: 27 Old Gloucester Street, London, England, WC1N 3AX
Email: [email protected]
DIGIGENIUS LIMITED is committed to delivering high-quality AI and automation services tailored to the unique needs of each client. We aim for full client satisfaction, and while we do not offer physical products, we do offer service refunds under specific conditions outlined below.
This Refund and Return Policy explains when and how you may be eligible for a refund, what to expect from our review process, and the situations where refunds are not applicable.
This policy applies to all services offered by DIGIGENIUS LIMITED, including:
Custom AI Solutions Development
Robotic Process Automation (RPA)
Predictive Analytics and Data Insights
AI-Powered Chatbots and Virtual Assistants
Business Process Automation
This policy does not apply to third-party software or services that DIGIGENIUS LIMITED may integrate or recommend.
Refunds may be issued under the following circumstances:
Non-Delivery of Service – If the service has not been delivered within the agreed-upon timeline and no progress has been made.
Service Not as Described – If the delivered solution substantially differs from the specifications agreed upon in writing.
Duplicate Payment – If you are charged twice for the same service by error.
Project Cancellation (Early Stage) – If you cancel the service within 5 days of order confirmation and no work has started.
Refunds will not be granted in the following cases:
Services that have been fully delivered and approved
Work already initiated or partially delivered and accepted
Change of mind after project commencement
Lack of proper cooperation or delayed communication from the client’s side
Client’s inability to provide necessary information or access required to complete the project
Third-party service failures (e.g., hosting issues, plugin limitations)
Partial refunds may be considered if development has not progressed beyond the discovery phase.
Refunds are not eligible once automation scripts or workflow frameworks are shared.
If reports or data models are delivered, no refund will be issued.
Refunds may be considered before deployment on client systems.
Refunds are available only before implementation and integration begin.
To initiate a refund, please follow these steps:
Submit a Request: Email us at [email protected] with your project reference number, reason for the refund, and supporting documentation.
Initial Review: We will acknowledge receipt of your request within 48 hours.
Evaluation: Our project manager and quality assurance team will review your request and respond within 7 business days.
Resolution: If approved, refunds will be issued within 5-10 business days via the original payment method.
In cases where partial services have been rendered and used, a partial refund may be considered based on:
The percentage of work completed
The cost of resources already consumed
Man-hours invested by the team
All partial refunds are calculated at the sole discretion of DIGIGENIUS LIMITED.
If you are dissatisfied with a service, we encourage you to contact us first. Initiating a chargeback or dispute through your bank without contacting us first may delay the resolution process and result in denial of any refund eligibility.
DIGIGENIUS LIMITED reserves the right to update or modify this Refund and Return Policy at any time. Updates will be published on this page with an updated effective date. Continued use of our services after such changes constitutes your consent to the revised policy.
If you have questions or need clarification regarding this policy, please contact us at:
DIGIGENIUS LIMITED
27 Old Gloucester Street, London, WC1N 3AX
Email: [email protected]
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